Signs of a leak on your water service line
The service line runs underground from the street to your home, so leaks usually show up as wet ground or high water use.
- Unexplained wet ground along a suspected supply route
- Unexpected water use after obvious fixture leaks are ruled out
- A documented defect between the utility connection and building
Seeing any of these signs? Calls answered 24/7. Tell us what you’ve noticed and we’ll connect you with a licensed, insured local plumber.
Call (720) 731-0399Locating the leak and who owns that section
Ask the provider to identify the affected line and clarify which section belongs to the property owner or utility. Locating utilities and understanding the route, depth, pipe material, and access conditions shape the repair proposal. A repair estimate should explain why fixing one section is appropriate for the rest of the line.
What a service line repair quote should cover
Underground work often involves digging and restoring the surface, so ask for those to be listed.
- Leak locating and utility coordination
- Length and material of the repaired section
- Temporary water interruption
- Excavation, backfill, and surface restoration
Before you call about the water line
- Where the wet or soft ground is between the street and the house
- Whether the meter moves when all water is off inside
- Recent water bills or a leak notice from your water provider
- What is above the line: lawn, driveway or landscaping
While you wait
Take a meter reading, then another an hour later with all water off. The difference is useful to share.
Price depends on access, parts and what the assessment finds, so ask for a written quote before you approve any work.
Questions about water service line repair
How is repair different from replacement?
Repair targets a defined damaged section. Replacement renews a larger run or the complete agreed service line. Ask how pipe condition and previous failures affect that choice.
Who is responsible for the line?
Responsibility depends on the serving utility and the actual location of the defect. Confirm the boundary for the property before authorizing work or assuming the utility will cover it.
How can I tell if the leak is on my side of the meter?
Your water provider can usually tell you where your responsibility starts. If the meter spins with every tap off, water is passing through it, which points to a leak on the property side.
Further reading
Useful background from utilities, agencies and manufacturers. Rules and programs vary, so check what applies to your address.
Get help with a water service line leak
Have your meter readings and bills handy. Ask whether locating the leak is included in the visit.
Get help with water service line repair(720) 731-0399Calls answered 24/7